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Returns

RETURNS POLICY

We believe in a positive online shopping experience and want you to have peace of mind when shopping with us. We pride ourselves on offering an industry leading return experience.

We understand that not every piece can be exactly what you are after and change of mind happens. This is why we offer you the opportunity to exchange or return your item within 30 days of fulfilment by the Third Form team. We offer free exchanges or store credit even on sale items and pieces purchased with ‘buy now-pay later’ services. Exclusions apply to FINAL SALE and Warehouse Sales. We also offer instant refunds through Refundid and standard refunds back to your original payment method.  

FINAL SALE

'Final Sale' items are eligible for exchange or store credit. Items marked ‘Final Sale’ cannot be returned for refund unless the items are deemed faulty. 

 

START A RETURN

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RETURN CONDITIONS

The below conditions must be met for your return to be eligible.

  1. Item(s) must be in unworn, unwashed, in new condition with no blemishes, stains or odours. Cost of repair or dry cleaning may be deducted from return amount if applicable.
  2. Item(s) must have original tags attached.
  3. Item(s) must be returned original packaging.
  4. Items are ineligible if promoted as ‘Final Sale’ or ‘Warehouse Sale’.
  5. 30 day returns window is put into place from when the order is fulfilled by the Third Form team. Item(s) must be returned within this window.

EXCHANGES & STORE CREDIT

We offer free exchanges and store credit if you decide your item(s) are not quite right. This means we cover the return shipping costs for you. Please lodge request through returns portal and return labels will be generated and emailed to you. Then simply print label, pack item and drop off at your nearest Australia Post drop-off point.

REFUNDS

Refunds will be processed through to your original payment method. Refundid is our NEW instant refund option – Please refer to returns portal for terms and conditions. Shipping costs (if any) will not be refunded. Refunds are available for all items unless promoted as ‘Final Sale’ or ‘Warehouse Sale’.

RETURN SHIPPING & COSTS

Return postage for returns is at the cost of the buyer. You have the option to create your own label or our returns portal can automatically generate a return label with your address and tracking pre-populated. Which means less work and stress for you.

PROCESSING TIME FOR RETURNS

Please allow 2-4 business days for your return to be processed once received in Third Form HQ. 

RETURN OPTION

STEPS

FEE

Exchange

Select the exchange option in the returns portal and select your desired item.

A returns label will be generated and emailed to you.

Print label, pack item and drop off at your nearest Australia Post drop-off point

Free

Store Credit

Select the Store Credit option in the return’s portal.

A returns label will be generated and emailed to you.

Print label, pack item and drop off at your nearest Australia Post drop-off point.

Free

Refund – Change of Mind or does not suit you

Select the refund option in the return’s portal.

A returns label will be generated and emailed to you or choose own shipping label option.

Print label, pack item and drop off at your nearest Australia Post drop-off point.

Flat rate AUD$10 for AU + NZ

Refund – Faulty or Incorrect Item

Select the refund option in the return’s portal

Select reason for refund/exchange as faulty

A returns label will be generated and email to you

Free